Refund & Cancellation Policy

Paid plans are billed in advance in US dollars on a recurring monthly or annual cycle. Your subscription renews automatically at the start of each billing period until you cancel it. The price and billing period are shown before you confirm your purchase.

You can cancel at any time, with no cancellation fee, in either of these ways:

• Open Settings → Billing in your Found3r dashboard and select Cancel subscription.
• Email billing@found3r.dev from the address on your account and ask us to cancel. We action requests within one business day.

When you cancel, you keep access to paid features until the end of the period you have already paid for. We do not charge you again after that. We do not automatically refund the unused part of the current period except where section 3 or section 5 applies.

If Found3r is not right for you, you can request a full refund of your first payment on a plan within 14 days of that payment. We do not require a reason.

This applies once per customer per plan. Renewal payments after the first billing period fall outside this window and are handled under section 5.

Email billing@found3r.dev from the email address on your account, including:

• The email address associated with your Found3r account.
• The date and amount of the payment you want refunded.
• Optionally, a short note on what did not work for you — it helps us improve.

We acknowledge refund requests within 2 business days and, if approved, issue the refund within 5 to 10 business days. Refunds go back to the original payment method through our payment processor. How quickly the money appears on your statement depends on your bank or card issuer, typically a further 5 to 10 business days.

We review these case by case and will generally issue a full or prorated refund where:

• You were charged after cancelling, or charged more than once for the same period.
• A prolonged outage or defect prevented you from meaningfully using the Service during a period you paid for.
• You were charged following an unauthorised use of your payment method.

Contact billing@found3r.dev and we will put it right.

• Billing periods that have already fully elapsed and were used, outside the refund window in section 3.
• Accounts terminated by us for a material breach of our Terms of Service, such as abuse or fraudulent activity.
• Third-party costs you incur outside Found3r, such as domain registrations or your own API keys.
• Custom or enterprise engagements, where refund terms are set in the signed agreement between us.

If we change the price of your plan, we will give you at least 30 days’ notice by email before it takes effect, so you can cancel first. If you downgrade, the new price applies from your next billing period; we do not refund the difference for the current period.

If a renewal payment fails, we may retry it over several days and will email you. If payment still does not succeed, we may suspend access to paid features. Your data remains available for at least 30 days so you can update your payment method or export your work.

If you believe a charge is wrong, please contact billing@found3r.dev before opening a dispute with your bank — we can usually resolve it faster. We may suspend accounts with an open chargeback until the dispute is settled.

This policy is in addition to, and does not limit, any refund or cancellation rights you have under the consumer laws that apply where you live.

Found3r
Billing and refunds: billing@found3r.dev
General support: support@found3r.dev